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Warranties and Other Policies
WEBCOM USA INC. is a United States based company focused on products and services in future growth industries. WEBCOM USA INC. specializes in internet driven products that generate monthly residual income. Return Policy - Returns are accepted for any reason within 30 days of purchase with advance approval. Items must be retuned within the original package. All items returned, will attract a 15% restocking fee. The charges for the product will be reversed and the restocking fee charged to the credit card. Contact us at admin@webcomusa.net for instructions and return authorization procedures. Payment Policy - We accept Visa, MasterCard, American Express, Money Orders, and Wire Transfers - Wire transfers carry an additional $15 fee Canceling an Order - You may cancel an order at any time prior to processing at our center by calling (954) 671-4644. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Return Policy for more details. Security Policy - WEBCOM USA Inc. chose Authorize.Net as our payment solution processing gateway as we are committed to providing our customers with the best credit card protection available. Authorize.net is the preferred global payment-processing service for e-commerce, enabling merchants to process secure transactions in real time, 24 hours a day. Authorize.Net Payment Solutions process credit cards and electronic checks, and work with any business model, including Internet, broadband, wireless, call centers, and retail. More businesses are using Authorize.Net to process their transactions over the Internet than any other payment solutions provider. Authorize.Net has also formed strategic alliances with leading financial institutions and technology partners to deliver the most comprehensive online authorization and processing services in the industry. Privacy Policy - WEBCOM USA Inc. (further referred to as WebCom) and its management team does not care for Spam ads for mortgage refinancing, marketing lists - and we do not appreciate telemarketing calls at home. It is our policy to guard our customers' personal information with dedication, and not contribute to the flow of unwanted hassles into your world. It is with this regard to your personal privacy that WebCom we will never share, rent, or sell to any third party your personal information unless we have your explicit permission to do so. We take the issue of privacy of personal and company information very seriously and want you to feel comfortable while using our site. As such WebCom has implemented fair information practices designed to protect your privacy. We believe that privacy of personal and company information is a human right. What we learn about you - WEBCOM USA Inc. collects general user information, such as what site you just came from, the browser you use and the path you take throughout our site. We collect your opt-in e-mail address so you may subscribe to our online newsletter(s). We also collect opt-in first name when you sign up for newsletter(s). We collect information you agree to provide us with while answering our surveys or participating in our interactive forums. Information collected includes limited personal data: your e-mail address, your name, your mailing address, and facts about your company, including years in business, number of employees, type of business, and annual revenue. How we use what we learn - WEBCOM USA Inc. compiles and uses information gathered to offer you improved services and to better design and customize our online features to meet your needs. We use the information you provide when you subscribe to our online newsletter(s) to fulfill your subscription. Your responses to our surveys and interactive forums are confidential and will be used for statistical analysis only. We use the personal and company information to compile aggregate information about our user base and usage patterns. Instances where we have a prize drawing or have a gift for your participation, we use your name and address to issue your prize winnings. We reserve the right - to use cookie technology to help you move faster through our site. A cookie is a string of information that is sent by a web site and stored on your hard drive or temporarily in your computer's memory. We reserve the right to send you direct mail or e-mail about our new site features. We reserve the right to send subscribers of our newsletters announcements of new site features or topic-based alerts. We also reserve the right to contact any subscriber at any time regarding subscription-related problems or questions. How you can change or delete your data - You may send us e-mail to change or delete your data from our databases. To change or delete your data from any other list, you may e-mail us at: support@webcomusa.net. Please note that we may from time to time modify our privacy policy. We invite you to periodically review this page to familiarize yourself with our most current version. We are happy to serve you and your business needs. Limited Warranties - WEBCOM USA Inc. (further referred to as WebCom) warrants that all Products listed below in Schedule 1 will fall under this limited warranty policy, where if properly used, will be free from defects in material and workmanship and will substantially perform as intended for a period of six (6) months after the Product is purchased. This limited warranty does not cover damages due to external causes, including accident, problems with electrical power, usage not in accordance with product instructions, misuse, neglect, alteration, repair, improper installation or improper testing. If the Product fails during the warranty period for reasons covered by this limited warranty, WebCom, at its option, will: (a) repair the Product or (b) replace the Product with merchandise equivalent in value and function. If the replacement available is not of equivalent value the customer will be given the option: (a) of a refund or (b) to pay the difference in price. The replacement Product is warranted for the remainder of the original warranty and is subject to the same limitations and exclusions. To request warranty service, contact WebCom within the warranty period during normal business hours excluding holidays. Please be prepared to provide: (a) your name, address and telephone numbers; (b) proof of purchase; (c) a description of the Product including brand model and serial number: and (d) an explanation of the problem. Claims for duplicated, erroneous and/or fraudulent transactions will be verified by WebCom and once verified, the customer will be given the options to: (a) have the charges reversed on their credit cards (b) receive the refund by check or (c) have the charges applied to their account in the case of prepaid time. Schedule 1 Yap Jack Plus, Yap Jack Pro, Yap Jack Pro II, Max IP10, All Max 400's, All Max 800's (WebCom further notes that all Products not listed in Schedule 1 above are not included under warranty). 
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